12/21/2023 0 Comments Remote assistant portThere really isn't anything you can do in that case, they control the bits and can do with it what they want. I have heard that many ISP's are blocking various ports "for your own protection". Either your work network doesn't work right, or the ISP is blocking that kind of traffic. If the above all works, then one of two things are going on. This makes sure that your modem or the ISP's internal network is not preventing this. Ask a friend or neighbor, preferably one with the same service provider if you can connect a computer directly to their modem (bypassing the need to change their router). This tests the home perimeter firewall that is on the router.ģ) Two machines at different locations on the same ISP. The easiest way to do this is to grab another router to and plug your second machine and your current router into it. This is a little trickier, You's need to put a computer between your router and the internet. I see you already did this.Ģ) Two machines separated by your router. her's what I would test in order:ġ) Two machines on the same network. Since traffic has to pass multiple routers and switches to move from your home to your work machines, the best way to troubleshoot is to simplify the connections. Ignoring the obvious security concerns that your current setup has, an issue like this is tough to track down. The question is only about Remote Assistance, no need to propose solutions based on other programs. Note (copied from comment): I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure out what's wrong with RA - it's just bugging me. I've also scoured the event logs on both ends, nothing noteworthy - unless I'm looking in the wrong spot). Office router doesn't have UPnP enabled but my home one does. I've read that remote assitance won't work if client and server are both behind Non-UPnP/NAT routers. I've checked that 3389 is open on firewall on office router and remote desktop works both ways. So I guess this must be a problem with our network configuration at work. Some comments below suggest using other solutions, which is fine and do work, but there must be a way to diagnose RA and get it working.Įxperimenting with this some more, the notebook that I was using at work today that refused to connect works fine for remote assistance when I bring it home. ![]() With Remote Assistance they can follow along step by step. With Remote Desktop the person at the other end gets booted off and can't see. I'd like to get RA working so I can demonstrate how to do things remotely. More info: I just tried direct Remote Desktop between work PC and home PC and it works fine - so I presume all the appropriate ports are open. We're both running the latest versions of MSN Live Messenger and I've checked the appropriate firewall ports are open, but it still doesn't work and MSN just says something useless like "The person isn't responding".Īny suggestions for how can I diagnose this? ![]() Some time ago however this stopped working and I don't know why. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. I have a long standing issue with remote assistance between a home and work PC.
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